Effective Date: July 11, 2026
TruGlow (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

Personal Information

• Name
• Phone number
• Email address
• Property address
• Billing information
• Service history

Website Information

• IP address
• Browser type
• Device information
• Pages visited
• Referring websites
• Cookies

How We Use Information

We use collected information to:

• Respond to inquiries
• Schedule appointments
• Prepare estimates
• Provide installation services
• Process payments
• Send invoices
• Improve customer service
• Improve website performance
• Send promotional communications (with consent where required)

SMS Communications

If you provide your mobile number, you consent to receive text messages related to:

• Appointment confirmations
• Appointment reminders
• Customer service
• Installation updates
• Promotions (where permitted)

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic
• Measure marketing performance
• Remember user preferences

You may disable cookies in your browser settings.

Sharing Information

TruGlow does not sell your personal information.

We may share information with trusted service providers who assist with:

• Payment processing
• CRM software
• Scheduling
• Marketing
• Website hosting
• Analytics
• Customer communications

These providers are required to protect your information.

Data Security

We implement commercially reasonable safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

No method of electronic storage or internet transmission is completely secure.

Your Rights

Depending on applicable law, you may request to:

• Access your information
• Correct inaccurate information
• Delete personal information
• Opt out of marketing communications

Requests may be sent to our contact information below.

Children’s Privacy

Our services are not directed toward children under 13.

We do not knowingly collect personal information from children.

Third-Party Services

Our website may use services such as:

• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• HighLevel (CRM)
• Stripe or other payment processors

Each provider maintains its own privacy policy.

Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective upon posting on this page.

Contact Us

TruGlow

Email: insulation@truglow.com

Phone: (602) 774-2024

Website: truglow.com